FAQ

Do I have to pay for delivery?

Our standard delivery charge is free for orders over £250. For orders under this it is £5.

How long will it take for me to receive my order?

Please allow 3-5 days for standard delivery

What happens if I am not in when the package arrives?

If you miss your delivery the courier will leave a card for you telling you either where the package can be collected from or that they will reschedule a convenient delivery time. In some cases you may be contacted by the courier for specific delivery arrangements. If you wish to track your order please go to 'My Account' and use the 'Track My Order' function.

What is your returns period?

If you are not completely satisfied with your purchase we offer to refund on any full price goods that are unused and returned in a resalable condition in the original packaging.

Purchases made online: We are happy to refund unworn sale items within 14 days (from the day the goods were delivered to you).

Can I exchange items?

No. Should you need a different size or colour you will need to place a fresh order and return the unwanted item for a refund.

Do I have to pay for returns?

We offer a free returns service for online purchases.

What do I do if the item I receive is incorrect or not to my satisfaction?

If you are not completely satisfied with your purchase we offer to refund on any full price goods that are returned to us within 28 days (from the day the goods were delivered to you) and sale goods that are returned to us within 14 days. The items must be unused and returned in a resalable condition in the original packaging.

How long will I have to wait for a refund?

Refunds are processed via the original payment method within 14 working days of receipt.

Funds may take a further 5 working days to appear in your account